How G suite customer service team handles the issues of G suite?
Although G suite has many such features that helps the organizations to run their businesses smoothly but often there are simple issues that may arise in it while its usage. It is essential that you cope with those issues otherwise you will not be able to further continue its usage. Here comes the role of G suite customer service team. They help you to tackle any such situation as soon as possible so that usage of G suite in the business could be continued easily.
Nowadays the issues related to Billing and payment are arising the most. So, let’s have a discussion of these issues. While billing for G suite you come across various error messages related to billing. Below we will discuss all such error messages one by one in detail. But if you have difficulty in interpreting these messages always take help of G suite customer service team.
Error message 1: “An internal error has occurred. please try again”.
When you get this message you can try some of the below mentioned steps:
- You must clear browser’s cache and cookies.
- You can use a different browser.
- Check the network connection.
- You can use a different card.
Even after following these steps you still find that your problem is not resolved then take help of G suite customer service team.
Error message 2: “We are unable to process your request”.
In case of this issue you have to follow the above-mentioned steps again. Like you have to check the internet connection, browser settings and will have to clear the caches. If there is difficulty in interpreting the steps, then it is advisable that you avail the service of G suite customer service company.
Error message 3: “Authorization failed: invalid credit card details”.
Whenever you come across this kind of error message you get worried. But in that situation before going to G suite customer service team you must have a look on these steps:
- You should check the card information that you have entered.
- You must find out the there is no space or dashes in between the number.
- Further, you must make sure that the name and address is correct.
Even after following these steps your problem is not resolved then it would be wise to visit G suite customer service company.
The technical assistance provided by G suite customer care team
There are certain ways by which the problems of G suite billing issues could be handled easily. Whether you have made the payment, but your services are still suspended, or you find that your account has been suspended. In both the cases, you will have to follow the steps that are mentioned here. But in case you have problem in understanding any single step you can avail the service of G suite customer care team.
Step 1: Identifying the problem
- After signing in and entering the billing section on the dashboard you have to go to the subscriptions where you have to click on Actions and then on Access billing account.
- You can find the reason for the declining of the payment under How you pay section.
- Once you get to know the actual cause of the problem you will need to proceed to next step but if you need help for identification process then you can take help of G suite customer care team.
Step 2: Fixing the problem
G Suite Support: When you find out the actual cause of the problem which could be that the account has been closed, you may have used invalid payment method, the card has expired, you are unable to verify the payment mode or any other reason then you have to fix it. Each reason has to be fixed in a particular process. So, it would be wise if you take the support of G suite customer care which is indirectly done by Gmail customer service team for fixing it up.