Which Information The Email Support Team Will Need?
Email services are very helpful and with the help of the email account you can perform your work more efficiently. But sometimes emails also get stuck or provide several difficulties to its user like google signin error . That time you might need a help from the tech support team. But before getting help from the tech support team you will have to provide them some information regarding your email account, device and internet connection. This information is very much needed in order to get effective troubleshooting steps.
Which information you need to provide to the tech support team?
These below mentioned information you should provide to the tech support team to get solution for your google signin error:
- You will have to inform them which steps you have taken so far to troubleshoot the problem.
- You will have to provide information that if the email related issue is appearing on other devices or other internet connection or other bowser.
- Tech support team also should be informed that which version of browser or email server you are using.
- Also you may have to provide them the readable screenshots which will display the full URL and the exact error message.
- Information regarding firewall, pop-up blocking software, internet security and anti-virus type should be provided by you.
- You need to provide the username of your email account which is giving you the trouble.
- Also you will have to inform them whether the email related issues are constant or irregular.
- Also you will have to inform then the exact date and time when the problem occurred
- Also you will have to tell them that which operating system type and version you are using to access your email account.
- You will have to provide detailed information regarding your email related problem. Without description the tech support team will not be able to give you the exact troubleshooting issues.
Some key information must be provided in order to get rid of google signin error. With those details the tech support team can identify the exact problem which is making your email account useless. Then according to that problem our Gmail customer care team will provide you the best as well as specific troubleshooting steps or solutions. Those solutions will certainly help you to resolve any kind of email related issues like google signin error.
Also the tech support team may ask you product-specific information to provide specific solutions for that specific problem.